Hurricane Irma and Maria Hotel Updates for Travel Agents

By | September 14, 2017

We are sorry for all those affected by Hurricane Irma. There have been some heroic stories to come out of the aftermath such as Marriott commandeering a boat to help get guests off of St Thomas. But for most affected by the storm it’s going to be a long slow process to recovery. We wanted to put together a blog post to help travel agents navigate this tragedy and help them steer clients in the right direction.

The Caribbean Hotel and Tourism Center has a page dedicated to updates and relief –


9-25-17 Puerto Rico Update –  The Luis Muñoz Marín International Airport (SJU) is operational again but on a limited schedule from 7:00 AM to 5:00 PM EDT until Monday, September 25. There are approximately ten commercial flights scheduled daily: Six American Airlines flights: five to/from MIA and one to/from PHL. One Delta flight to/from ATL. Two JetBlue flights to/from JFK. One Spirit flight to/from Orlando. International flights are expected to resume Monday, September 25.



Antigua was impacted minimally by Hurricane Irma with the VC Bird International Airport opening on 7th September 2017, and all hotels have re-opened by 13th September 2017. Some hotels were closed for refurbishment and all of these have reported that they are still on schedule to re-open as planned.


On the other hand, Barbuda, with its approximately 1,600 residents, was severely impacted by the hurricane which passed directly over the small island, resulting in one fatality. The Prime Minister, Gaston Browne said 90 per cent of homes were destroyed. Barbuda’s hotel infrastructure was also damaged, but with less than 100 hotel rooms the overall effect on tourism as a whole is minimal.

St. John

The Virgin Islands Port Authority’s Executive Director, David Mapp, provided the following updates regarding the airports and seaports in the US Virgin Islands.

The Henry E. Rohlsen Airport on St. Croix is open and fully operational. American Airlines is expected to resume flights to HERA tomorrow, 12 September. The Cyril E. King Airport on St. Thomas received extensive damage during Hurricane Irma. CEKA is only open to emergency relief flights. VIPA is currently conducting assessments and cleanup, with a tentative date of 16 September, 2017 to resume daily commercial flights to St. Thomas.

All seaports on St. Croix are open and fully operational. There is currently no seaplane service available. VIPA will announce when service resumes. All seaports in the St. Thomas/St. John district are open. However, service between Cruz Bay, St. John and Red Hook, St. Thomas is limited to daylight hours only.

The following updates have been shared by individual properties in the U.S. Virgin Islands:

Caneel Bay: Complete power outage at the resort. Team assessing the damage.
Westin St. John Resort Villas: The resort and the surrounding areas experienced some damage and overall impact is being assessed.

The Bahamas

NASSAU, Bahamas – Tuesday, September 12, 2017: The Bahamas is getting back to business as airports
are open in Nassau, Grand Bahama Island and on nearly all Out Islands; international flights resume,
including service to some Florida airports; and ports have reopened allowing cruise ships to begin to

HOTELS The majority of hotel and resorts throughout The Islands of The Bahamas are operating as usual
or are expected to reopen on their regularly scheduled dates. Reservation holders are encouraged to
contact their respective hotels for more information.

Nassau and Paradise Island

  • Atlantis, Paradise Island – open
  • Sandals Royal Bahamian – open
  • Warwick Paradise Island – open
  • Baha Mar Resort and Casino – open Tuesday, September 12
  • Melia Nassau Beach Resort – open Wednesday, September 13


Anguillians are breathing a sigh of relief as Hurricane Jose
largely bypassed the island, which was under a Tropical Storm Watch on Saturday. Islanders are
moving swiftly to rebuild, buoyed by an outpouring of support from friends and family,
stakeholders, past and current visitors and trade partners.
The Clayton J. Lloyd International Airport (AXA) is now open from sunrise to sunset for charter and

The Clayton J. Lloyd International Airport (AXA) is now open from sunrise to sunset for charter and
emergency flights. Anguilla Air Services (contact numbers: 264-235-7122 or 264-582-3226) is
currently operating into St. Kitts and Antigua, taking persons to connect out of those hubs and also
bringing persons into Anguilla. The Road Bay Port at Sandy Ground has also reopened and can now
receive cargo.

Anguilla Resort Hotels Hurrican Irma Damage Report
Carimar Beach Club
Management and staff are fine and Carimar is standing strong. The garden looks worst and a few
doors and windows. The team has started the clean-up process and will advise of their reopening
date, now that Jose has passed.

CeBlue Villas & Beach Resort
CeBlue’s staff is safe and the resort had no guests as it was already closed for the season. The villas
and resort buildings held up strongly against the hurricane and they are all structurally sound. The
resort has begun the clean up process as the damages sustained are repairable and they look
forward to welcoming guests for the season.

Fountain Anguilla
The Fountain buildings and grounds are structurally intact. A few of the units suffered some damage
from debris hitting the windows and they are currently assessing the clean-up and repair. They
anticipate being open for the season.

CuisinArt Golf Resort & Spa and The Reef by CuisinArt
This property was significantly affected, and their engineers are presently assessing the full extent
of the damage. The ownership and management are steadfastly committed to restoring, rebuilding
and reopening, as well as doing everything possible to help and support their employees through
this most difficult time. They look forward to welcoming back all their guests as soon as possible,
and greatly appreciate the extraordinary outpouring of encouragement and support during this
difficult time. Additional information will be posted on their website and social media networks as
soon as it is available.

Malliouhana, an Auberge Resort
Upon preliminary review there appears to be no major structural damage to the resort. The team is
now assessing the extent of the clean up required in greater detail and once this is completed they
will advise on their proposed reopening date.

Quintessence Boutique Resort
The property sustained a fair amount of damage, but nothing that can’t be repaired; however the
proposed November 1 opening will be delayed.

Zemi Beach House
Zemi Beach had closed to guests in advance of the hurricane. The property held strong during the
storm so they will be able to welcome guests back before long, although the timing is still uncertain,
as they are still assessing the situation. The owners, management and staff of Zemi Beach House
would like to thank everyone for their kind words and concerns during this heart-rending period for
Anguilla and Zemi Beach House. For any further inquiries, please contact Frank Pierce Director of
Sales & Marketing at

Neveah Villa
This property is built like a fortress, and suffered only cosmetic damage. A clean up of the grounds is

Sunset Homes Properties
Spyglass Hill will be ready for reopening on November 1; Little Butterfly survived intact.

Bird of Paradise
Bird of Paradise was designed to withstand for 200mph winds. There was no structural damage to
the buildings or to the roof, nor was there any damage to the contents of the villa. There was
cosmetic damage only, two gates and a louvered wall will need attention, in addition to the

Blanchards received moderate damage and Blanchards Beach Shack is amazingly in great shape, it
just needs a little clean-up. The owners expect to be able to open both restaurants as soon as the
major resorts are open.

daVida Restaurant & Bayside
The main restaurant is still in tact, however the canape on the second floor of the loft was lost.
The Bar at the Bayside is still intact, but the dining area will be rebuilt. The staff are all safe, and the
Management of da’Vida would like to thank everyone for their prayers during and after Hurricane

Garveys, Pumphouse and Mango’s were devastated, while Dune Preserve, Elvis’ Beach Bar, Dolce
Vita and Ripples also suffered severe damage. Jacala, Geraud’s Patisserie and Grands Vins de
France all survived. Johnno’s, Dads, and Picante are still standing, but will require some repairs.

Puerto Rico

Lodging Updates:
While an assessment of all properties is still underway, this is what we’re able to share at this point.
The following hotels are closed and not taking new reservations until further notice. If you have an
existing reservation in the coming days, please contact the hotel directly for rebooking.

  • Condado Plaza Hilton (planning to reopen on October 15)
  • El San Juan Hotel
  • Embassy Suites Dorado del Mar Beach Resort
  • Ritz-Carlton Reserve Dorado Beach
  • W Retreat in Vieques
  • Gran Melia
  • Coral by the Sea

Wyndham Grand Rio Mar (planning to reopen at the end of the year)

The following hotels are open, but not taking new reservations prior to September 30:

  • Hilton Ponce Golf & Casino
  • Caribe Hilton
  • Hilton Condado Lagoon Villa
  • Embassy Suites Isla Verde
  • Hampton Inn Isla Verde
  • DoubleTree Hotel San Juan

The following hotels are open, but not taking new reservations prior to October 15:

  • Hyatt Place San Juan
  • Hyatt House San Juan

The following hotel is open, but is not taking new reservations prior to October 22

  • Hyatt Hacienda del Mar (Dorado)
  • Hotel El Convento
  • Sheraton Old San Juan
  • Vanderbilt Hotel
  • AC Hotel in Condado
  • La Concha Hotel
  • InterContinental Hotel in Isla Verde
  • San Juan Marriott
  • The Wave Hotel
  • Holiday Inn Express San Juan
  • El Canario Inn
  • Coral Princess Inn
  • At Wind Chimes In
  • Verdanza Hotel
  • Best Western Condado Palm Inn and Suites
  • Comfort Inn San Juan
  • Hotel Miramar
  • Hotel Villa Montaña

The following hotels are open, but are not taking new reservations prior to October 31:

  • Hilton Condado Lagoon Villas

The following hotels are not taking new reservations prior to December 15:

  • El Conquistador, a Waldorf Astoria Resort
  • Las Casitas Village at El Conquistador

British Virgin Islands

September 12, 2017 — As the Government of the British Virgin Islands continues to assess the significant
damage sustained during Hurricane Irma, all travelers in need of assistance are encouraged to consult
with the BVI Tourist Board office. The priority in the coming days is to ensure that all remaining visitors
are safely transported out of the territory.

  • Virgin Gorda: The Tourist Board office is located at Virgin Gorda Yacht Harbour. Current hours of
    operation are 10 a.m. to 2 p.m. Please be reminded that a curfew remains in effect on Virgin
    Gorda from 6 p.m. to 9 a.m.
  • Tortola: The Tourist Board office on Tortola is not currently in operation. While we work to get
    the Tourist Board office back up and running, those who require assistance on Tortola should
    visit the National Emergency Operations Centre (NEOC) which is operating out of Peebles
    Hospital in Road Town.

At these two centers, staff will provide assistance in coordinating departures from the islands.
Yesterday, the team on the ground helped American visitors board a ferry to St. Thomas for
transportation to Miami via Royal Caribbean and Norwegian cruise ships.

If you are concerned about the well being of a relative or loved one who was in the territory at the
time of the storm, please contact This email account is monitored by the staff
of the BVI Department of Disaster Management and will assist with all inquiries. As we work to restore
communications including mobile phone and internet service, this is the most efficient channel to seek
information about those remaining in the territory.

Turks and Caicos

Hurricane Irma has now passed the Turks and Caicos Islands. Irma hit the
Turks and Caicos as a Category Five storm and the islands experienced
extreme winds, heavy rainfall and intense storm surge. Irma was the most
powerful storm to make landfall.

Department of Disaster Management and Emergencies (DDME) Is currently
conducting assessments throughout the islands. Initial reports indicate localized
flooding, and damages to roofs, some property and landscaping; electricity and
communication are out to many residents and properties, however, at the
moment, we have no reports of loss of life. Our visitors and resident that were
on the island are safe.

The Providenciales International Airport is currently open for emergency
services only. DDME will indicate when the airport is open to the public.

For Visitors to the Islands in need of further assistance, kindly contact the
Turks and Caicos Tourist Board at:
New York Office : 1.800.241.0825
Canada Office: 1.866.413.8875

Southern Florida

The current state of most hotels in southern Florida is that of relief shelter for evacuees and for those whose homes were seriously affected by the hurricane. Hotel rooms are currently very scarce. If you are a travel agent I would have your clients avoid this area in the near term. In order to curb scarcity pricing and help those in need the following rates were negotiated by the Greater Miami and the Beaches Hotel Association with local hotels for those WITH A VALID MIAMI DRIVERS LICENSE. 

▪ Dream South Beach: $95 a night rate with promo code IRMA

1111 Collins Avenue, 33139. Reserve by email or online.

▪ Nautilus Hotel: $99 a night rate with promo code NEIGHBOR

1825 Collins Avenue, 33139. Reserve online.

▪ The National Hotel: $99 a night rate

1677 Collins Avenue, 33139. Reserve by phone: 305-532-2311.

▪ Miami Beach Resort: $99 a night rate

4833 Collins Avenue, 33140. Reserve by phone: 866-765-9090.

▪ Loews Miami Beach Hotel: $99 a night rate

1601 Collins Avenue, 33139. Reserve by email.

▪ The Hall: $89 a night rate

1500 Collins Avenue, 33139. Reserve by phone (305-531-1252) or email.

▪ The Shelborne South Beach: $99 a night rate

1801 Collins Avenue, 33139. Reserve online.

▪ Lexington Hotel Miami Beach: $99 a night rate with promo code MIAMB

4299 Collins Avenue, 33140. Reserve online.

▪ Four Points by Sheraton Miami Beach: $99 a night rate with promo code MIAMB

4343 Collins Avenue, 33140. Reserve online.

▪ Holiday Inn Miami Beach: $99 a night rate with promo code MIAMB

4333 Collins Avenue, 33140. Reserve online.

▪ Best Western Plus Atlantic Beach Resort: $99 a night rate with promo code MIAMB

4101 Collins Avenue, 33140. Reserve online.

▪ Seagull Hotel Miami Beach: $99 a night rate with promo code MIAMB

100 21st Street, 33139. Reserve online.

▪ The South Beach Group: 80 a night rate with promo code RECOVER

The Double Tree near the Orlando airport realized some damage which will require repair – realized some damage which will require repair –

Seminole Hard Rock Hotel & Casino Tampa is open for business with limited casino operations and food & beverage amenities available until further notice. We thank you for your cooperation and understanding. All times and availability subject to change.


In the wake of Hurricane Irma’s devastating impact in the Caribbean, Haiti is
thankful to have emerged unscathed. In our shared spirit of community within
the Caribbean, Haiti extends its hospitality, as well as any and all relief
assistance, to all islands affected.

All services remain in operation and we continue to welcome visitors.
Travellers are advised to contact their local travel agent or booking agent for
detailed arrangements about their bookings.



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